Elle Canada Digital FAQ

Here you'll find answers to common questions about Elle Canada Digital.
  • What is included in a Elle Canada Digital subscription?

    Your Elle Canada Digital subscription includes both Elle Canada for iPad edition, which is optimized and enhanced specially for the iPad, and the Zinio digital replica edition.

  • What is included if I purchase my subscription through Apple Newsstand directly?

    If you purchased your subscription through the Apple App store directly, you will only have access to the Elle Canada for iPad editions through the Elle Canada Magazine app and the Zinio replica edition will not be included as part of your subscription.

  • What is the Zinio replica edition?

    Zinio is a digital reading application which enables you to read magazines on various tablet and smart phone devices as well as your PC. Readers can store and read full magazines offline, sync libraries across multiple devices and search digital magazine archives. This edition is exactly the same as the print edition. You won't miss a single article, photo or ad.

  • What is Elle Canada for iPad?

    Elle Canada for iPad has the same content as print, plus great interactive features such as video, audio, expandable features, bonus photo galleries, issue-at-a-glance, and much more.

  • Is there a difference between the iPad edition and the Zinio edition?

    Yes. Zinio is a company that produces the digital replica of Elle Canada. The Zinio version of Elle Canada does not contain any of the additional enhanced, exclusive, or interactive features that are in the iPad edition.

  • If I’m an active Elle Canada print subscriber, can I get a free trial of Elle Canada Digital?

    Yes, for a limited time only we are offering Elle Canada print subscribers a free trial to Elle Canada Digital. Please click here or contact Customer Service by email: ipadfeedback@ellecanada.com or by calling 1-866-697-3776.

  • If I'm a Elle Canada print subscriber already, can I add Digital at a discount?

    Yes, we are currently offering print subscribers a discount to a full year of Elle Canada Digital. If you wish to add Elle Canada Digital please contact Customer Service by email: ipadfeedback@ellecanada.com or by calling 1-866-697-3776.

  • Do I need to be connected to the Internet to read my issues?

    You only need to be connected to the internet to download the issue(s). Once downloaded you can read your issue offline, however the web links and web-hosted videos on the iPad edition will not work.

  • Are back issues included in my Elle Canada Digital subscription?

    No, you will only have access to the issues from the start of your subscription onwards and issues published prior to our launch date on each platform are not available. Our first iPad issue was December 2012 and our first Zinio issue was September 2009. Each iPad issue you download is stored on your iPad and accessible through the app. For Zinio, the downloaded issues are stored on your hard drive for easy access and archiving. All your available issues are archived in your digital library within the app and in your Zinio “My Library” where you can re-download onto your devices at no-additional charge.

iPad FAQ

Here you'll find answers to common questions about the latest version of the Elle Canada Magazine app for iPad. Please check your updates in your App store to ensure you have the latest version.

To learn more about iPad functionality or for device support, click here.
  • Since updating to iOS8, I'm having trouble downloading some issues.

    Ensure that you had the latest version of our app from the App Store. If you are still experiencing problems, please delete the app and reinstall it from the App Store.

  • What is Elle Canada for iPad?

    Elle Canada for iPad has the same content as print, plus great interactive features such as video, audio, expandable features, bonus photo galleries, issue-at-a-glance and much more.

  • What is included if I purchase my subscription through Apple Newsstand directly?

    If you purchased your subscription through the Apple App store directly, you will only have access to the Elle Canada for iPad editions through the Elle Canada Magazine app and the Zinio replica edition will not be included as part of your subscription.

  • Where can I download Elle Canada Magazine iPad App?

    You can download the Elle Canada Magazine App for free from the Apple Newsstand.
    Download the Elle Canada Magazine App by clicking here!.

  • What is included with the free app downloaded from the App store?

    The app contains our library of available issues for purchase as single copies or to purchase a subscription. We offer a free sampler issue, so you can get a peak of what Elle Canada for iPad offers. You’ll receive notifications when new issues become available and downloaded issues are accessible through the app.

  • How much does Elle Canada for iPad cost?

    Single issues are $3.99 or a subscription is $19.99 per year (12 issues). Single copy purchases and/or subscriptions can be purchased in-app through the App store or you can subscribe through us directly by clicking here.

  • Do I need to be connected to the Internet to read my issues?

    You need to be online to download your issues. Once downloaded you can read your issue offline, however the web links and web-hosted videos will not work.

  • I have purchased a subscription via your website, or I’ve received login information from you. How do I sign into the Elle Canada Magazine app and download issues?

    Open the Elle Canada Magazine app from your newsstand hub and tap "Sign In" on the top left-hand corner.


    A Sign In box will appear.
    Username: Enter your account number, or the email address you used when you subscribed to ELLE Canada Digital.

    Password: Postal Code you used when you subscribed to ELLE Canada Digital.


    Download Issue
    Once you sign in, you will still see all the available issues in your library, but you will only be able to download issues that are a part of your subscription from the start date of your subscription and onwards. Any issues that are not part of your subscription will be available for an in-app purchase of $3.99 per issue.

    Tap on the cover of the issue you want to download. A download box will appear. If the issue is a part of your subscription there will be a download button on the right-hand corner, if it isn’t there will be a price of $3.99; tap on the button to either download the issue or to make a single copy purchase.


  • How do I download an issue if I purchased my ELLE Canada subscription through Apple Newsstand directly?

    Once you open the app, you will still see all the available issues in your library, but you will only be able to download issues that are a part of your subscription from the start date of your subscription and onwards. Any issues that are not part of your subscription will be available for an in-app purchase of $3.99 per issue.

    Tap on the cover of the issue you want to download. A download box will appear.

    If the issue is a part of your subscription there will be a download button on the right-hand corner, if it isn’t there will be a price of $3.99; tap on the button to either download the issue or to make a single copy purchase.

  • Where will I find my most recent downloaded issue, and all available issues?

    Once you download the app, it will automatically appear in your Newsstand hub. All available issues are in the app library, including any that you may have already downloaded. If you’ve recently downloaded or paid for issues that are not there, or if you have archived an issue that you purchased, touch the gear icon on the top right and select "Restore All Purchases" to re-download any issues you’ve paid for.
    Elle Canada Magazine download box demo

  • Why won't my issue download?

    We recommend using a stable Wi-Fi connection whenever you download an issue. Timing out for any reason might require you to start the download over again. For best results, we recommend that you disable your iPad's Auto Lock function while downloading an issue to avoid your iPad going into "sleep" mode. If you started a download and it fails for some reason or you cancel it, you can restart the download by tapping the Library icon on the bottom of the navigation bar and then tapping the download button on the issue you want.

  • What happens if I exit the app while an issue is downloading?

    The download will pause until you re-enter the app and tap on that issue's cover again in the Library. The issue will resume downloading from where it left off.

  • How do I know when a new digital issue is available?

    You can opt-in to receive a push notification to let you know when each new issue is available.

    To do this:
         1. Tap on your iPad settings
         2. Tap on "Notifications"
         3. Tap on Elle Canada in the "Notification Center" and set Alerts to "On".

    In order to read the new issue you must purchase a single copy within the app; subscribers will be able to download the new issues when they become available by tapping on the cover.

  • Do the digital editions expire?

    No. Once you purchase the issue, it's yours to keep. All issues will remain in your app Library.

  • Why is it taking so long to sync or back up my iPad?

    Each issue of Elle Canada Magazine is fairly large and can add time to your iPad syncing or backing up. To avoid this, you can either delete your issues prior to backing up or you can manually cancel the backup process during the start of the iPad sync process. If you only want to sync your iPad, you can continue to do that after you cancel the backup process.

  • Will deleting an issue free up storage space on my iPad?

    Yes, you can access it again at any time by re-downloading the issue again at no additional charge.

  • How do I delete an issue?

    Ensure you are in your Elle Canada Library when you open the app.

    Tap on the Settings icon on the top right-hand corner and a drop box will appear with the option to "Remove Issues from iPad".


    You will be taken to a “Select Issues” screen. Tap on the cover of the issue(s) you want to delete then tap on the “Remove” button on the top right-hand corner. You will be able to re-download any deleted issue(s) anytime at no additional charge.


  • How do I restore deleted issues?

    You can re-download a previously deleted issue again anytime at no additional charge.

    Subscribers: Open Elle Canada Magazine app and sign in using the “Sign In” button on the top left. All issue covers will still be visible, just tap on the cover and re-download the issue you would like to view at no additional charge.

    Single Copy Purchasers and Apple Newsstand Subscribers : Open the ELLE Canada Magazine app and tap on the issue you wish to re-download. If it is still showing a price, then tap on the “Settings” icon on the top right-hand corner. A drop down menu will appear. Tap on “Restore All Purchases” and follow the prompts. Once completed, tap on the issue(s) you wish to re-download and a “Download” button should appear and you will be able to re-download at no additional charge.

  • I purchased my subscription from Apple Newsstand directly, how do I manage or cancel my auto-renewal?

    If you purchased your subscription through Apple you can learn how to manage your auto-renewal subscription by clicking here.

  • App Support

    We've answered some of your most frequently asked questions. If you cannot find the information you are looking for, please contact Customer Service by email: ipadfeedback@ellecanada.com or by calling 1-866-697-3776.

    Apple Newsstand Subscribers : If you purchased your subscription through Apple Newsstand directly and have an issue that is related to the functions or technicality of the app, please contact Customer Service above. However, if your issue is related to your subscription or account, we do not have your information on file and will not be able to look up your subscription in anyway. Please contact Apple support by clicking here.

Zinio FAQ

  • How will I know when the next issue is available?

    You will receive an email notification each time a new issue is available or a push notification if you have downloaded the Zinio Reader app for iPhone, Android or Blackberry Playbook. You can also find your magazines on Zinio.com in the “My Library” section; you can read your magazines online or download from there. Finally, if you have installed the Zinio Reader on your computer, it will automatically check for new issues when you are connected to the internet and let you know when they are available.

  • How can I access my Zinio replica editions?

    You can access your digital magazines at any time through "My Library" on Zinio.com or by clicking on the links in the notification email you will receive for each new issue. You can also access your magazines at any time within the Zinio offline reader if you have chosen to download it.

  • What is My Library?

    "My Library" is your personal digital library that is found on Zinio.com. Your magazine issues will be placed here for easy access to read online or download for offline reading. You can also re-access issues here that you have already read. You will be directed to create a login and to access your library from the notification emails you will receive each time a new issue is available.

  • Do I need to be connected to the Internet to read my magazines?

    No, you only need to be connected when you download your issues. After that, you can take your computer anywhere and read your magazines offline. Of course, certain features such as hyperlinks in articles and advertisements, or "Send to Friend," require an Internet connection.

  • What are the system requirements for Zinio Reader 4?

    Here are the minimum operating system requirements and recommended system specifications:

    System requirements: Installation requires Adobe AIR 1.5.3 or higher

    Windows XP SP2 or later Recommended specifications: 2GHz Pentium, at least 1GB RAM, 1GB free hard drive space.

    Mac OS X 10.6 or higher Recommended specifications: 1.83GHz Intel Core Duo, at least 1GB RAM, 1GB free hard drive space.

  • Is the Zinio Reader compatible on my mobile device (iPad, iPhone, Android, Kindle Fire, Touchpad, etc.)?

    The various platforms where you can enjoy Zinio magazines are as follows:

    The online (web browser) version of the Zinio Reader is compatible on systems with Adobe Flash 9 or higher installed.

    The offline version of the Reader, which you can use whether or not you're connected to the internet, is currently compatible with Windows (7/Vista/XP), and Mac OS (10.6 or higher except for Power PC models) – You can download the software here.

    The offline version of the Reader, which you can use whether or not you're connected to the internet, is currently compatible with Windows (7/Vista/XP), and Mac OS (10.6 or higher except for Power PC models)

    You can download the software here.

    Zinio Reader Applications are available for the iPhone, iPod Touch, and iPad - You can find them by clicking here.

    Zinio Reader for Android 2.2, 2.3, 3.0 and above is available at this time as a downloadable app from the Market by clicking here.

    Zinio Reader for BlackBerry Playbook is available as a downloadable app from the App World by clicking here.

    The Zinio App for Kindle fire can be found at zinio.com/help.

    The Zinio App for HP's Touchpad can be found by searching Zinio in the HP App Catalog.

    The Zinio Reader is not currently compatible with Windows Mobile, Blackberry (or other PDA's) or reading devices such as the Sony Reader, Nooks or Kindle(original) - although we are working now to expand the capabilities of the Zinio Reader to include more mobile devices.

  • Who can I contact for additional Zinio related questions?

    Please visit Zinio's Help Desk at zinio.com/help